Return & Refund Policy

We hope that you are happy with your purchase. However, in the event that you need to return your order please read the following:

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shophiddentreasure@outlook.com

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shophiddentreasure@outlook.com.

Return Postage - returns within UK

  • Please note that all buyers will be liable for sending the parcel back to us at their own expense. We are unable to reimburse you for incurred return postage costs. 
  • If you do not contact us prior to returning your parcel and obtain a return label from us, we will not be liable to refund the cost of your return.
  • If you requested an exchange for another size we ask that the item is sent back to us at  your own expense and in return we will post the replacement to you free of charge. That way the exchange is more or less equal in terms of postage spent.

 Return Postage - Outside UK

  • Overseas customers should not use a courier but return via their local postal service and ensure that the Customs form (for outside the UK) is marked clearly RETURN ITEM/S. Failure to do this could result in an attempt by our Customs to charge Duty in which case we refuse to accept the delivery.

Trying on Garments

  • Do leave the tags on the garment until you know for sure you are keeping it
  • Do protect the garment from contact with body fluids, make up, perfume, food, smoke, ink or other fluids and pets.
  • Do remove any item, such as jewellery, that might snag the fine material

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shophiddentreasure@outlook.com